Contact
How to reach the two people who write this site.
General, editorial and corrections: editors@roulettewheel.io
Partnerships and operator enquiries: partners@roulettewheel.io
Privacy and data requests: privacy@roulettewheel.io
Corrections
If a number, a bonus term or a promo code on this site is wrong, tell us. Include the page URL and what you believe is incorrect. We correct in place, change the updated date on the page and, where the error was material, note what changed. We do not quietly edit and pretend it was always right.
Operators
We are happy to hear from casinos, and we should be clear about what that conversation can and cannot cover. It can cover: a partnership, a corrected fact, a change to your bonus structure, or a request to be reviewed. It cannot cover: a rating, a position in our tables, or the removal of a criticism. Our method is published and scores are set before any commercial discussion.
Readers with a gambling problem
We are not a support service and we are not qualified to help. Please contact one of the free, confidential organisations listed on our responsible gambling page — they are independent of the industry and they answer immediately.
What we cannot help with
We are not a casino and we hold no accounts. If you have a dispute with an operator — a withheld withdrawal, a voided bonus, a closed account — we cannot intervene, because we have no relationship with your account and no standing to act on it.
What we can do is point you at the right route: the operator's formal complaints procedure first, then the licensing authority named in its footer, then an independent ADR service if one is listed. If an operator on our site has treated you badly, tell us anyway. A reproducible pattern of complaints is one of the things that gets a brand removed from this table.
Press and research
Journalists and researchers are welcome to quote anything published here with attribution and a link. If you need a figure explained, the underlying calculation, or a comment on methodology, write to the editorial address and say what your deadline is.
Response times
We are two people, not a support desk. Corrections are usually handled within 24 hours; partnership and press enquiries within a few working days. Anything that looks like an automated outreach template gets read last, which is probably fair.